tk1010 Privacy Policy — Your Data, Protected

1 Introduction

This Privacy Policy ("Policy") describes how tk1010 ("we", "us", "our", "the Company") collects, uses, stores, shares, and protects the personal data of individuals ("you", "your", "the Player") who access or use the tk1010 online betting and casino platform available at tk1010.bet (the "Platform").

By registering an account on the Platform or by continuing to use the Platform, you acknowledge that you have read and understood this Policy and that you consent to the collection and processing of your personal data as described herein.

This Policy should be read in conjunction with our Terms & Conditions and Responsible Gaming Policy. Defined terms used in this Policy but not separately defined here carry the meanings assigned to them in our Terms & Conditions.

tk1010 is committed to handling personal data responsibly, lawfully, and in a manner that respects your privacy. We review and update this Policy periodically to reflect changes in our data practices, platform features, or applicable legal requirements. The date at the top of this page indicates when the Policy was last revised. Continued use of the Platform following any update constitutes acceptance of the revised Policy.

2 Personal Data We Collect

tk1010 collects personal data through several channels: directly from you during registration and account use, automatically through your interaction with the Platform, and in limited circumstances from trusted third-party sources. The categories of data we collect include:

3 How We Use Your Personal Data

tk1010 processes your personal data only where we have a lawful basis to do so. The primary purposes for which we use your data are as follows:

• Account creation and management: To register your account, verify your identity, maintain your profile, and provide you with access to all Platform features including cricket betting, slots, and live casino.
• Payment processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and banking partners, and to maintain accurate transaction records.
• Legal and regulatory compliance: To fulfil our obligations under applicable anti-money laundering (AML) rules, age verification requirements (21+ only), and fraud prevention obligations.
• Customer support: To respond to your queries, resolve complaints, and provide assistance related to your account or any game dispute.
• Platform improvement: To analyse usage patterns, identify technical issues, test new features, and improve the overall quality and performance of the tk1010 Platform.
• Responsible gaming: To monitor betting behaviour for indicators of problem gambling and to apply any player protection measures you have requested (such as deposit limits or self-exclusion).
• Fraud and security: To detect, investigate, and prevent fraudulent transactions, unauthorised account access, and other illegal or prohibited activities.
• Marketing communications: Where you have given explicit consent, to send you promotional offers, seasonal bonuses (such as Eid or BPL season promotions), and platform news by email or SMS. You may withdraw this consent at any time.

4 Cookies and Tracking Technologies

tk1010 uses cookies and similar technologies to operate the Platform effectively and to improve your experience. A cookie is a small text file stored on your device when you visit a website. We use the following types of cookies:

• Strictly necessary cookies: Required for the Platform to function. These enable secure login, session management, and remembering your preferences. They cannot be disabled without affecting core functionality.
• Analytics cookies: Collect anonymous, aggregated data about how players navigate the Platform — including which cricket markets are most popular, which slot games are played most frequently, and how long sessions last. This data helps us improve content and layout.
• Functionality cookies: Remember your language preference, display settings, and recently viewed games to personalise your experience on return visits.
• Performance cookies: Monitor platform load times, error rates, and server response performance to help our technical team maintain service quality.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality or personalisation features of the tk1010 Platform. tk1010 does not use cookies to serve third-party advertising.

5 Sharing Your Personal Data

tk1010 does not sell, rent, or trade your personal data to any third party. We may, however, share your data with carefully selected partners and service providers where necessary to operate the Platform and fulfil our legal obligations. These include:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Visa, and Mastercard — to process your deposits and withdrawals securely.
• Game providers: Licensed game studios such as Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe — who may receive pseudonymised session data to resolve game disputes or technical issues.
• Identity verification services: Third-party KYC providers who assist in verifying your identity documents and confirming age eligibility in line with our 21+ requirement.
• Fraud prevention and security partners: Specialist services used to detect suspicious activity, prevent unauthorised access, and protect the integrity of the Platform.
• Analytics providers: Aggregated, anonymised usage data may be shared with analytics platforms to help us understand Platform performance. No individually identifiable data is included.
• Legal and regulatory authorities: Where required by law, court order, or regulatory direction, tk1010 will disclose personal data to appropriate authorities. This includes disclosures in connection with AML investigations.

All third parties with whom tk1010 shares personal data are contractually obligated to process that data only for the specified purpose and to maintain appropriate data security standards. tk1010 does not authorise any third party to use your data for their own independent marketing purposes.

6 Data Retention

tk1010 retains your personal data only for as long as is necessary to fulfil the purposes described in this Policy or as required by applicable law. Our general retention approach is as follows:

• Active account data: Retained for the full duration of your account's active status on the Platform.
• Account closure: Following account closure, core identity and transaction records are retained for a minimum of five (5) years to comply with AML, financial record-keeping, and dispute resolution obligations.
• KYC and verification documents: Retained for a minimum of five (5) years from the date of verification or account closure, whichever is later.
• Customer support communications: Retained for three (3) years from the date of the last interaction, unless the matter involves an ongoing dispute or legal proceeding.
• Marketing consent records: Retained for as long as you remain opted-in, and for one (1) year following withdrawal of consent as evidence of your prior permission.
• Technical and log data: Typically retained for up to twelve (12) months for security monitoring and platform diagnostics purposes.

When personal data is no longer required and the applicable retention period has expired, tk1010 will securely delete or irreversibly anonymise it so that it can no longer be associated with you as an individual.

7 Your Privacy Rights

As a tk1010 player, you hold the following rights with respect to your personal data. To exercise any of these rights, contact our support team at [email protected].

• Right of access: You may request a copy of the personal data tk1010 holds about you. We will respond to verified access requests within 30 calendar days.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it without undue delay.
• Right to erasure: You may request that tk1010 delete your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations.
• Right to restrict processing: You may ask tk1010 to limit the processing of your personal data in certain circumstances, for example while a dispute regarding accuracy is being resolved.
• Right to data portability: Where processing is based on your consent or on a contract, you may request that we provide your personal data in a structured, commonly used, machine-readable format.
• Right to withdraw consent: Where processing is based on consent (for example, marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to object: You may object to processing carried out on the basis of our legitimate interests, including profiling, where your individual circumstances justify doing so.

8 Data Security

The security of your personal data is a top priority for tk1010. We implement a range of technical and organisational measures to protect your information against unauthorised access, accidental loss, alteration, or disclosure. These include:

• 256-bit SSL/TLS encryption across all data transmissions between your device and our servers.
• Encrypted storage of sensitive fields including passwords (hashed and salted), financial account references, and identity document data.
• Access controls: Internal access to personal data is restricted on a strict need-to-know basis. Staff with access to sensitive data are subject to confidentiality obligations and regular security training.
• Intrusion detection and monitoring: Our infrastructure is monitored continuously for anomalous activity, potential breaches, and unauthorised access attempts.
• Regular security audits: tk1010 conducts periodic technical security reviews and vulnerability assessments of our Platform and underlying systems.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, tk1010 will notify affected players in accordance with applicable legal requirements. While we take every reasonable precaution, no system connected to the internet can be guaranteed to be entirely secure, and tk1010 cannot accept liability for breaches that result from circumstances outside our reasonable control.

9 Children and Underage Players

The tk1010 Platform is strictly intended for adults aged 21 and above. We do not knowingly collect or process personal data from any person under the age of 21. If you are under 21 years of age, you must not register for or use the Platform.

If tk1010 becomes aware that personal data has been collected from a person under 21, that account will be suspended immediately, all relevant data will be flagged for review, and any associated funds will be withheld pending investigation. If you believe a person under 21 has created an account on our Platform, please contact us at [email protected] so we can take prompt action.

10 Third-Party Links and External Services

The tk1010 Platform may reference or display content associated with third-party game providers such as Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe. While we take care to work only with reputable partners, tk1010 is not responsible for the privacy practices of third-party organisations and their own platforms or applications.

When you interact with a third-party game client embedded within the Platform, that provider may collect its own technical data in accordance with their own privacy policy. We encourage you to review the privacy policies of any third-party service with which you interact independently of the tk1010 Platform.

11 Updates to This Privacy Policy

tk1010 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, Platform features, or applicable legal and regulatory requirements. When we make material changes to this Policy, we will notify registered players via the email address associated with their account or through a prominent notice displayed on the Platform.

The revised Policy will take effect from the date indicated at the top of the page. Your continued use of the Platform after the effective date of any update constitutes your acceptance of the revised Policy. If you do not agree to the updated terms, you should discontinue use of the Platform and request account closure.

We encourage you to review this Policy periodically so that you remain informed about how tk1010 protects your personal data.

12 Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way tk1010 handles your personal data, please contact our dedicated privacy support team:

When contacting us about a data rights request, please include your registered username and the email address associated with your tk1010 account so we can verify your identity and process your request promptly.